πŸ’‘ FAQ

1. Shipping & Delivery

  • Q: How long does shipping from China take?

  • A: Generally, it takes 7–15 business days. For urgent orders, we can Express Shipping (e.g., DHL/FedEx/SF Express), which delivers within 3–5 business days.

2. Customs & Duties

  • Q: Do I need to pay customs duties or taxes?

  • A: For US customers, orders under $800 are duty-free. (For other countries, duties and taxes depend on local customs policies and are the responsibility of the customer.)

3. Returns & Exchanges

  • Q: Can I return the item if it doesn't fit?

  • A: Yes. Within the US, the first item can be returned within 30 days for free. For subsequent returns, the customer will be responsible for 50% of the return shipping fee.

4. Order Tracking

  • Q: How can I track my order?

  • A: Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package in real-time.

5. Order Changes & Cancellations

  • Q: Can I change or cancel my order after it has been placed?

  • A: You can change or cancel your order within 24 hours of purchase, provided it has not been processed or shipped. Please contact our customer service team immediately for assistance.

6. Size Guide

  • Q: How do I choose the right size?

  • A: The sizes of children vary by age group, so we highly recommend checking ourΒ Size Guide on the product page. Please measure your baby and compare it with our chart before purchasing.

7. Payment Methods

  • Q: What payment methods do you accept?

  • A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure your transaction is secure.

8. Damaged or Incorrect Items

  • Q: What should I do if I receive a damaged or incorrect item?

  • A: We are so sorry for the inconvenience! Please contact us within 7 days of receiving your package with photos of the issue, and we will arrange a free replacement or a full refund.